TERMS AND CONDITIONS OF THE EMPORIOBEAUTY.CZ ONLINE STORE These terms and conditions apply to purchases in the online store www.emporiobeauty.cz, operated by Emporio beauty s.r.o., with its registered office at K Pešti 754/41, 789 83 Loštice, Company ID: 29462347, entered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File 55406 (hereinafter referred to as the "Seller"). 1. INTRODUCTORY PROVISIONS 1.1 These terms and conditions govern the mutual rights and obligations between the Seller and a natural or legal person (hereinafter referred to as the "Buyer") who concludes a purchase contract via the web interface of the store at www.emporiobeauty.cz. 2. USER ACCOUNT 2.1 The Buyer may, upon registration, access his/her user interface, from which he/she can place orders for goods. 2.2 The Buyer is obliged to provide all data correctly and truthfully. The data provided in the user account is obliged to update any changes. 3. CONCLUSION OF THE PURCHASE CONTRACT 3.1 All presentation of goods placed on the web interface of the store is of an informative nature. 3.2 The Buyer places the order via the order form. The purchase contract is formed at the moment of sending the order and its acceptance by the Seller. 3.3 The Seller reserves the right to refuse the order, especially in the event of suspected misuse, error in the price or unavailability of the goods. 4. PRICE OF GOODS AND PAYMENT TERMS 4.1 Prices of goods are listed including VAT and all related fees. The price of goods does not include shipping costs. 4.2 The Buyer may pay the price of the goods: - by bank transfer to the account, - by cash on delivery upon receipt of the goods, - in another manner specified in the order form. 5. DELIVERY TERMS 5.1 The goods are delivered via the shipping services specified in the order form. 5.2 The delivery time is specified for each item and depends on the selected delivery method, usually 2 working days for items marked "in stock" 5.3 The risk of damage to the goods passes to the buyer upon receipt of the goods. 6. WITHDRAWAL FROM THE CONTRACT 6.1 The buyer has the right to withdraw from the contract within 14 days without giving a reason. 6.2 The buyer can use the form available on the website to withdraw from the contract. 6.3 In the event of withdrawal from the contract, the buyer bears the costs of returning the goods. 6.4 The returned goods must be undamaged, in their original packaging and unused. Cosmetic products that have been opened cannot be withdrawn for hygiene reasons. 7. RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS 7.1 The rights and obligations of the parties regarding defective performance are governed by the relevant generally binding legal regulations. 7.2 The buyer is obliged to inspect the goods immediately upon receipt. 7.3 The complaint can be made electronically, in writing or in person. 7.4 The seller will decide on the complaint within 30 days of its submission. 8. PROTECTION OF PERSONAL DATA 8.1 The protection of the buyer's personal data is governed by Regulation (EU) 2016/679 (GDPR). 8.2 Personal data is processed only for the purposes of fulfilling the contract and marketing purposes, if the buyer has given his consent. 9. OUT-OF-COURT DISPUTE RESOLUTION 9.1 The buyer has the right to contact the Czech Trade Inspection Authority (www.coi.cz) for out-of-court resolution of consumer disputes. 10. FINAL PROVISIONS 10.1 All legal relations are governed by the law of the Czech Republic. 10.2 The Seller reserves the right to change the terms and conditions at any time. Changes are effective upon publication on the website. In Loštice on 26.6.2025 Emporio beauty s.r.o.